How to Serve guest rooms with DND sign / Do not disturb lamp

When approaching a guest room for cleaning, first check if the guest had placed a Do not Disturb ( DND ) sign.
Some hotels has a Do Not Disturb Lamp / Light next to the door bell and other hotels has door knob card with DND sign.
Rooms displaying the “DND” notice not to be disturbed.
In all cases room maids / room attendants should avoid disturbing the guest.

For expected checkout / due-out guests:

If the guest is due to checkout, then do not disturb the DND room until check out.
Once the expected checkout time is over, Inform the housekeeping control desk supervisor that the guest room is still on on DND.
Housekeeping supervisor should call up the guest and enquire if the service is required.
In case there is no response from the guest room then, the supervisor should call up the front desk and check if the guest had already checked out.
After confirming that the guest had checked out then the room boy can enter the room with Do not disturb sign.
Other rooms where the room maids would delay on servicing is when the room is double locked from inside.
All DND rooms and actions taken should be mentioned in detail on the log book.

For Stay over guest:

A DND - (Do not disturb) sign clearly indicates that the room attendant should check later if service is required.
If there is no response till evening ( 2.00pm or 3.00 pm ) then the housekeeping supervisor should ring the guest and check if he / she requires the room to be serviced.
Ask the guest if he or she require fresh supplies ( eg: Towels,
When service is refused at ( 2.00pm or 3.00 pm ), the evening boy has to clean the room during evening service.
If service is not provided during evening also then a note to be slipped under the door.

Sample DND guest card / DND guest slip format

When guest refuses service a floor supervisor / duty manager / lobby manager should call the guest and arrange a convenient time for cleaning.
If there is any suspicious or doubt about the room status or other incidents then a Manager along with the security personal should knock and enter the room with the master key card.
In some case guest might be un-well or some accident occurred which require urgent intervention,
The room should not remain with out service for more than two days, unless this is specifically requested by the guest and approved by the general manager.

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